FAQ

Sizes and Products

You can use the size chart provided by the brand to determine the appropriate size by measuring your bust and under-bust measurements. Make sure to measure while standing relaxed to obtain accurate results.

It is recommended to hand wash lingerie, avoiding hot water and strong detergents. When drying, avoid direct sunlight to prevent the lingerie from losing its shape or color.

Orders and Shipping

After confirming your order, it will take up to 48 hours for us to screen and pass quality checks. Once shipped, you will receive an email confirmation along with tracking information. Standard shipping takes 7-14 days, while Express shipping takes 3-5 days.

You can make changes within 48 hours before the order is shipped. Once the order is shipped, changes or cancellations are not possible. For details, please contact us on the 'Contact Us' page.

Orders of $100 or more qualify for free Standard Shipping. For orders below $100, a flat shipping fee of $30 will apply. If you choose Express Shipping, an additional $25 will be added to the total shipping cost.

Returns and Exchanges

Your satisfaction is our priority. We are happy to accept returns and exchanges on eligible orders within 14 days of purchase.

  • Items must be unworn and unaltered.
  • Items marked as "Final Sale" cannot be returned or exchanged.
  • For personal items such as lingerie, returns are not accepted. Sleepwear and loungewear can be returned or exchanged.
  • Holiday gift sets are final sale and non-returnable as they are limited edition products containing lingerie.
  • Shipping fees are non-refundable.

Once we receive the returned items, refunds will be issued in the form of a Gift Card sent to your email for future use.